Complaint / review text:
I have owned a CECHA01 60GB model of the Sony Playstation 3 for approximately a year and a half. The warranty for this product runs out after 1 year, and up until this point has always run fine.
Recently, I loaded a new PS3 game into the console and played for 10 minutes. The console froze then shut down. Attempting to restart the console resulted in a yellow light, 3 quick beeps, and the console shutting down and flashing the red light repeatedly.
I called the Sony Playstation customer support to find out what could be done. I was informed that the machine would need to be sent to Sony for repairs. As my machine is out of warranty, this would cost me $149 plus tax.
I explained to the representative that I did not have that much money currently available and that I'd have to wait for it to be repaired. However, the game that was in the machine was only purchased earlier that day, and I wanted it removed for use on another console while I waited to be able to repair the broken one.
Sony's response was that the only way to remove the disc from the console is to send it to them for repair (for $149 plus tax), and they would send my game back along with it.
Several of the representatives I spoke to (after making my way up the ladder as far as I could by asking to speak to supervisors and managers) said that I could either take the machine apart myself, or have it repaired by a third party technician. Moments after making this suggestion, they also mentioned that it was not recommended by Sony (then why are you recommending that I do that?), and would possibly be grounds for Sony to refuse to service my console.