Complaint / review text:
I just got off the phone with a call back person from Hertz, who was the most obnoxious and rude person I have ever dealt with in my life. I had a receipt for a previous rental that did not comport with what was charged to my AmEx card. Her response was "this is between you and your credit card company." I explained that the charge on my card was the original quote that Hertz gave me, but my receipt shows a much smaller amount, a charge that is not showing up on my credit card statement. She says "there is nothing I can do to help you... It's not our problem." Then she hung up the phone on me! My husband has been a Hertz gold card member for at least 30 years, and we have always used Hertz. That is not the type of treatment we are accustomed to. I cannot help it if she has to work over the holidays.."that's not my problem either." I am sick and tired of people who do not appreciate the fact that they have a job. I am sure there are plenty of other people who would like to have hers. Thanks for the oppt to post this.