Complaint / review text:
We had to start a prepaid account with Global Tel*Link after our home provider (Windstream) would not accept 3rd party calls. There was no other alternative. On Oct. 26,2009, we paid via credit card, $50. To date, Dec. 29,2009, we have only been able to talk to our son 3x for 15 minutes. According to Global Tel*Link Oklahoma rep, Craig, after looking at our records, he told me that our son had called a total of 53 times. Other than these three calls received, the rest of the times he couldn't hear me, and vice versa. He then calls back and it's the same thing. Each time he calls and this happens, we are charged $4. Then when I call Global Tel*Link's customer service, they tell me that no inmate has called my number in the past 90 days. How is that?
Now, Craig w / Global Tel*Link says the calls drop because we have a MagicJack, which I find so funny because he called me and we talked for over 25 minutes on our MagicJack. Strange! I believe Global Tel*Link is completely aware, and intentionally drops the calls after you hit zero on your keypad; they have charged you and drop the call so they call recharge when your loved one calls you back immediately. This Is a scam.
I found out that their customer service people are out of Argentina. They work for a company called Apexa Sykes. I intend to stop their contract in the state of Oklahoma. From reading other complaint boards, which are numerous, this is happening all around the USA. You can ask until you're blue in the face the owner's name of Global Tel Link - no response. Could this be a front company for Illegal activities against the USA? This makes me wonder.