Complaint / review text:
On 07/03/08, a sales rep from XM radio contacted my wife by telephone. We had just purchased a new car and the three month trial was up. The rep had told my wife that it would cost $20.97 per quarter and my wife agreed. She gave a credit card number and authorized it to be charged for the $20.97. The next quarter they charged this card $37.60. The following quarter it went up again to $38.85, and now it is up to $44.79. I called and spoke with a rep, and they stated that once they have a credit card number on file, it is an open ended contract, and they bill whatever they want with no notice. I said that they only had the authorization for the one transaction. They then said this is in accordance with their terms and conditions that are posted on the internet. My wife was never told that the card would be kept on file and continued to be charged for whatever price they felt like charging. It was never disclosed to her that the first price she was charged was a onetime promo and that it would continue on at their regular pricing and that they could charge our account.