Complaint / review text:
First called for store for opening hours Sunday 2/28/10 was told store opened 10:30.
On Sears doors hours are on Sunday ten.
Spoke to a gentleman who works at sears in the Kings Plaza mall in brooklyn and told my husband his supervisor tells him to open the doors when he feels he is READY!!! After waiting on the top parking lot with other people for over an hour, the store gate open at eleven!!! (11).
Went in to by three heavy rugs and bath towels with wash clothes, and notice a man with two small childeren on line already. The time it took me to pick out my rugs and towels I went on line and the man was still there on line waiting to be helped. After waiting ten minutes or more myself this men had to be waiting over twenty minutes.
Then all of a sudden the cashier told us to go to another register she was closing. After waiting all that! Time! She could have taken care of the two of us who were left on line then closed.
I was furious. Carried my heavy rugs and towels to another dept and there was one women with one item and iwas waiting there for over ten minutes because that worker took her sweet time, and i got the feeling she didn't want to help me when she looked over and saw my stuff. Something has to bee done about these employees they have to be check into. It's a disgrace.