Complaint / review text:
I had free XM Radio in my new car and then was ending after six months. They offered me to extend for cheaper and also offered me to buy another radio for cheap, so I did. They got my Visa card number. We clearly had a conversation that the new radio comes in with no activation, I have to call in for the activation. I did not make the call and not even open the box until 03/12/10. They charged me 44 some cents, I found out from my bank. I was so mad what that fees for and found out that XM Radio charged without my permission.
I called in for the refund, the customer service guy denied the refund at first. He said there is a fee for deactivation and I explained I did not activate, why was there a fee? They only refunded me $29.47, not a full refund. XM Radio called me on 03/12/10 saying I have credit balance with them and would like to renew the account. I was shocked at first. Then I said never mind for the hassle, I did activate the new radio.