Complaint / review text:
On 3/20/2010 I purchasesd a recliner from Hanks in Little Rock AR. It was a display model and the one in the Little Rock store was already sold but there was one in the Jonesboro AR store (approximately 2 hrs away).
The salesperson said trucks run between the stores each week and our chair (we paid for it on 3/20) would be in Little Rock in 7 - 10 days. On 3/31/2010 I called the Little Rock store and they advises the chair was in transit. On 4/3/2010 I called the store again to see if the chair was in; same story..."in transit". I immediately called the Jonesboro store and the assistant manager said he loaded the chair himself on the previous day and it would be in Little Rock on 4/6/2010 (a long wait for a 2 hr trip).
Warehouse closed on 4/5; no chair on 4/6. On 4/7/2010 I called and was told the chair had finally made the 2 hour trip! I went to the warehouse and the worker put the wrapped up chair in the back of my SUV (it was raining and I did not unwrap the chair at the warehouse). When I got home and opened up the SUV I was shocked to see a sticker price about $500 under what I had paid for the chair.
My wife looked at the chair and said it was the wrong chair; the SKU did not match. I took the chair back to the Little Rock store and found out that the Jonesboro dude loaded the WRONG CHAIR!!! I called Hanks HQ and was told to deal with it that mistakes happens. The Little Rock store manager verified that the chair I bought was actually in the Joneboro store and upon finding out it was there promised me that it would go on the truck from Jonesboro 4/9/2010 and be in Little Rock on 4/10/2010.
I won't hold my breath.
On 4/8/2010 the salesperson that sold me the chair called and said my chair was in (she had no clue what happened the day before). This is my second and last purchase from this crappy store.