Complaint / review text:
I had two subscriptions with XM radio, one for my car and one for the home. After they expired, I was offered a three-month subscription at $5 a month to keep me as a customer. After both subscriptions expired, I purchased a one year for the home radio. My XM radio in the car was old and had since broke. I paid about $87 on 1/5/10 for a one-year subscription. Then in April, it was turned off. Apparently, I owed $39.87 for my car radio. No one ever informed me that despite paying for three months up front, I have to call and cancel at the end of the term.
Also, when I purchased the one year term for the home radio, I was never informed that I had another account that was past due. I spoke to a representative and she got rid of the $39.87 but in order to get my radio that is paid for back on, I have to re-purchase a one year subscription. She acted like she did me a favor. I was charged $37.98 for three months of service I never requested or received. To resolve that, I had nine months of service already paid for terminated. That makes no sense and they ripped me off.