Complaint / review text:
I went through the McDonald's in The Plains, OH on 7/12. Among the other food I ordered, I ask for a Steak and Cheese bagel. Once arriving at work, I noticed this and called them. Obviously, I wasn't going to drive the 10 miles back there to switch sandwiches. The lady I spoke with on the phone said to bring the receipt back the next day and they would give me the correct sandwich. The bagel they gave me had a slice of cheese and "2" slices of bacon. What kind of sandwich is that?
Anyway, the next day I drove there I was told they couldn't give me a replacement sandwich since I didn't bring back the original sandwich. Honestly, I wouldn't have asked that they replace the sandwich, chalked it up to "they made a mistake." But this has happened to me 3 times alone in the last 6 months. I do not plan on returning there again. That was horrible customer service!