Complaint / review text:
I had an account with Scottrade 10 years ago which I re-opened with Certified Funds. I was promised by an employee in their Greenwood Village, CO office that although below the $25k minimum, that I would be able to use their pro trading platform by speaking with the manager. When I spoke with the manager I was told that it would not be possible for me to trade on the pro platform. I requested my money back & was told that there would be a 10-day hold on the money. I contacted the corporate office who I found to be quite rude, saying that they would check into the matter but not doing so. Poor customer service. Charles Schwab is much more customer focused, informed & doesn't put holds on Certified Funds!