Complaint / review text:
HSBC has the worst business practices and they use them to penalize their customers. They actually received my monthly payment from my bank (e. G. The money was paid to them) 3 days prior to the due date. HSBC then held the payment without processing it for 7 days. Why you ask? So they could claim the payment was late and chare me a late fee. If you do business with HSBC you’re paying them to screw you over.
I called HSBC with the specifics about when they received my payment and they absolutely refused to refund the late fee asserting it was valid.
A big thank you to my personal bank (BOA) for jumping on this issue immediately and attacking HSBC. Your solid supporting data forced HSBC to retract the late fee.
HSBC, You suck at everything you do. I will never do business with you again. I hope you implode under the weight of your predatory business practices.