Complaint / review text:
We purchased the Porter Desk through Pottery Barn. The men delivered and put the desk together for us.
We recently noticed, when moving the desk to paint, that the corner of the desk is damaged. The wood finish has come off. Because we are beyond our 30 days, Pottery Barn will not replace it. They only offered to send me a wood repair kit.
This offer was made after several attempts over several days to contact a customer service manager.
With such a high priced and supposedly high quality item, I did not expect Pottery Barn to not stand behind their product.
Given the high price of Pottery Barn furniture, the low quality, and the lack of customer service, I will never order from them again, and I suggest that you do the same!