Complaint / review text:
Time Warner Cable in Rochester, NY advertises a Triple Play package for new and current custumers that includes cable, high speed roadrunner, phone and 3 mos. Of HBO & DVR for $99 plus equipment fees.
However, when I called they said I was not eligible for this plan because I already subscribe to the same three services for $126/mo (for lower speed internet and less phone coverage).
It is understandable why TWC loses customers to satellite TV and Verizon... They do not value longstanding customers that pay their bills.