Complaint / review text:
I have been an XM Radio subscriber for at least four year now (happily so). My last car, Nissan, was equipped with XM Radio. Since I also listen to XM Radio while at work, I like having XM Radio Online, and was told that by paying for a year in advance, I would have XM Radio online for free. I paid for a yearly service on my car subscription. I also have another subscription for a portable radio I use at home that I pay for monthly. I recently purchased a new Nissan vehicle, and in an attempt to 'cancel' my previous auto subscription, my online account was cancelled also.
When I called about the online cancellation, they reinstated my account with a new I. D. And password, which meant that I had to change my computer settings. I found out later that they also charged my credit card for the new account, which I was never told that they would do. So when I called to get this cleared up, I had to speak to another person, who was clueless.
Finally, I was connected to a supervisor. I am so disappointed with the service from XM Radio. I had spent 30 minutes on the phone today, 15 minutes yesterday, 15 minutes on Monday, and another 30 minutes on my original call. I was going to cancel my portable subscription, which I pay for monthly until the supervisor told me that I would have to be transferred to another person to have my account cancelled. I had to hang up before I could cancel. It was the worst customer service I have ever received.