Complaint / review text:
Horrible experience with Best Buy online. I place an order on 12/10/10 for a christmas gift for my niece. Since delivery to my place is going to be past 12/24/10, I decided to send it to the store nearest to where I live. The status showed that estimated delivery time to the store 12/15/10. I was quite happy because it will arrive before Christmas. I received an email that the product cannot make it on 12/15/10. I called best buy and was told that it may arrive to the store on 12/18/10. The lady assured me that I will receive it before 12/24/10. The I received another email that day telling me that if I do not call in 8 days, they will cancel the order. I called and asked the status of the product. I was told that since it was a delivery to the store, there is no status. I checked online and my order status is in progress. The customer service cannot tell me when I would receive the product nor whether it was shipped or not. All he wanted to know is whether I want to cancel te order! I can't believe it. I swear if I can buy it elsewhere for a much higher price I would do it. I am never going to buy from this lousy company again.