Complaint / review / scam report
Petco
I was unable to complete my order at Petco.com due to t...

Complaint / review text:
I was unable to complete my order at Petco.com due to the site (appearing) to freeze up, so I called the customer service number and the representative took my order, confirmed with me and hung up. I waited the 3 shipping days, then called to see if the package would be delayed and was told I hadn't placed an order. They took my email and both phone numbers and insisted the order didn't go thru, even tho my bank was charged for the amount of purchase. For 2 days I called and spoke to 4 different people, was asked for and gave the same info, and was told over and over there was no order. Finally a supervisor said the only thing I could do, was put the amount charged to my bank into dispute. By this time I was seriously annoyed, from my point of view, I was short $119.00,5 christmas presents and christmas was 2 days away! And all i was hearing was there is no order from this email or phone number! I had been given no confirmation number. I called my bank and just as I was getting into my car a FedEx pulled up and delivered my order!!! I was overjoyed! Then I called back and the first person I called took my reference number from the previous calls and my phone number, VERIFIED MY ORDER. I had called to let the supervisor know the order came (and I admit say see Im not lying to you) but the super declined to come to the phone stating I must have given the wrong phone number or email. I have dealt with Petco for several years, and Petco online for 1 and a half or so, and I want to say its just as important to be kind and helpful when there is a problem, I feel I was treated like I was lying and/or trying to pull a fast one, and while I didnt"t swear or yell I still would have appreciated it if the super had tried to find out what could have happened.

Contact information:
Author: Contact with Author

Offender: Petco

Country: USA

Category: Miscellaneous

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