Complaint / review / scam report
Asus
I bought an Asus eee 1018P in October and it stopped wo...

Complaint / review text:
I bought an Asus eee 1018P in October and it stopped working after about 2 weeks. After going through the process of calling them and trying to troubleshoot the problem over the phone, I ended up sending it to them for repair. I was expecting to be without the netbook for 2 weeks - give or take a few days. This was not the case.

They had this netbook for 2 MONTHS! They never answered any of my e-mails, or provided me with any "real" information when I called them. I came to the conclusion that I didn't even want the netbook any more. I told them they can keep the netbook, just give me my money back. They told me that "they don't give out refunds because it's not in their policy."

I bought this netbook for writing essays for school. The semester is now over, and I've written 7 essays - without the netbook.

This was by far the worst customer service experience I've ever had in my life and I will never buy an Asus product again. I hope other people learn from my experience and steer clear from them. They aren't a reputable company.

Contact information:
Author: Contact with Author

Offender: Asus

Country: USA

Category: Miscellaneous

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