Complaint / review text:
I bought an Asus eee 1018P in October and it stopped working after about 2 weeks. After going through the process of calling them and trying to troubleshoot the problem over the phone, I ended up sending it to them for repair. I was expecting to be without the netbook for 2 weeks - give or take a few days. This was not the case.
They had this netbook for 2 MONTHS! They never answered any of my e-mails, or provided me with any "real" information when I called them. I came to the conclusion that I didn't even want the netbook any more. I told them they can keep the netbook, just give me my money back. They told me that "they don't give out refunds because it's not in their policy."
I bought this netbook for writing essays for school. The semester is now over, and I've written 7 essays - without the netbook.
This was by far the worst customer service experience I've ever had in my life and I will never buy an Asus product again. I hope other people learn from my experience and steer clear from them. They aren't a reputable company.