Complaint / review text:
From a doctor's office point of view: For reviewing pt's benefits on the UH website, it's one of the best out there. If you have to call and speak to a representative which they've outsourced, you unfortunately speak to a very unknowledgeable foreign person who frequently does not understand what you need answers to. If patients are dealing with the same, then that is unforgiveable! Another note to all you patients (myself included) out there - United Healthcare pays doctors less than Medicare does by quite a lot. I think it's interesting that a for-profit insurance company can get away with that when Medicare is funded by the people and struggling and probably failing to keep its head above water. Also consider the premiums people pay to United Healthcare while they are also paying to Medicare with every paycheck and still United Healthcare pays doctors diddly squat. What's up with that!!! By the way - I'm not a doctor, just an employee who's watched doctor's incomes decline extremely and my own income decline as a result. Thanks to managed care. From day-one I knew managed care was a bad thing. The government needs to get a forum of real people, doctors with private practices, their office managers and billing departments, and patients who struggle to have health insurance involved with what they're doing as far as healthcare reform is concerned if they really want to figure out a better way for healthcare!!!