Complaint / review text:
Turbotax and being overcharged with fees!
I purchased TurboTax deluxe (Federal & State E-file) software at a local Walmart for $49.00. I filed my taxes today. My husband is Active Duty military. We filed for his home of record AND had to file for we currently live in another state. I did not follow him from his home of record, and was unclear if i follwed under the Military Spouses Residency Relief Act.
Of course it asked where was my resident status and i put in the info. Then a screen popped up asking for creditcard information to process addtional state filing which we were charged immeditaly $42.87 ($39.95 taxes). Even though we did not pay any taxes in nor do we get a refund where he is currenlty stationed.
So at the end of we filed E-file, and then it takes us to "University National Bank Refund processing" which we were charged for $29.95 (less bank refund processing service fee) AND we were charged $39.90 for (less TurboTax fees) so the total is
$42.87 from Credit Card to file for a second state (which im unclear if we needed to)
$29.95 for Less BANK refund processing service fee
$39.90 for Less TurboTax fees
= $112.72 that does not include the $49.00 software that i bought at Walmart
I have tried to contact support by livechat and by phone, no ones knows anything and i can't get someone to speak english.
Our taxes should have been easy (married filed jointly, no kids, no mortgages, no stock or bonds)