Complaint / review text:
My husband and I purchased a Simmons NXG 250 mattress less than a year ago. We paid full price for the bed as we were assured that because the mattress store was local the warranty would be no problem vs buying online.
So the bed squeeks and we called the store. GOING OUT OF BUSINESS and now it is up to Simmons to follow up. I called Simmons more than 6 times as they didn't want to take responsibility either. Finally got a person to look at the bed after 2 months and we received a letter stating they do not cover anything except the memory foam and it was within the guidelines.
My advice is DO NOT BUY A SIMMONS MATTRESS! Waste of money!
I had a serta for over 10 years prior to this purchase that was a better mattress. Don't get dupped with the warranty either!