Complaint / review text:
I also had issues with speech and occupational therapy and am in the process of appealing and filing a complaint with the insurance commissioner of ohio and also the bbb. They initially approved his therapy then required eval showing adequate progress which our provider submitted a total of 33 times and they claimed over and over they didnt recieve when i called and refused to hang up without an answer they miraculously recieved it then after 1 1/2 years of paying claims they told me claims had all been denied and were taking back the money leaving me responsible! Unless of course my child was autistic or had cochlear implants! Really? Almost 2 years of service and suddenly not covered? Worst ins company i have ever dealt with and ive been billing ins for 10 years in my job! Horrible customer service, incompetent and rude. Never a direct answer because apparently that is how they deny claims!