Complaint / review text:
Customer service is poor. GMs do not respond to issues for several days. When they responded to an issue of mine recently, the GM had fundamentally misunderstood the nature of the complaint and provided a response wholly unconnected with the basis of the ticket. I then had two choices. To confirm I had read the ticket (to close it) or not to confirm I had read the GMs response.
Are these people for real?
If you want to get distressed, buy Blizzard games. The game is largely populated by gold farmers and scammers looking for accounts to steal. Stay away from it.