Complaint / review text:
My wife and I purchased a timeshare in Mexico. The salesman claimed we could make a good profit by selling any weeks we didn't want to use on VacationWeeks.com.
I contacted the business and talked with Larry Peters, the RIMC salesman. He explained that RIMC would pay us $3000 per week and that they would sell right away. Then he explained the lifetime membership at RIMC costs %549. I agreed and he said he would rush me the contract to sign.
The contract took weeks to arrive. There were blatant errors on the contract that would misrepresent the size of vacation condo we owned. There was also a blurb about having two weeks to get a complete refund - however the date had expired before the contract ever arrived.
I called RIMC and discovered to my horror that their customer service people are trained to do two things: 1) stall, and 2) lie. They will not allow you to speak with a supervisor or a manager.
We have been fighting with RIMC for MONTHS trying to get a refund. We have faxed letters they asked for to all kinds of FAX numbers. Everytime you talk to them there is a new excuse, a new FAX number, and the stock response, "our accounting department is reviewing your refund".
I finally contacted the Better Business Bureau (who have given RIMC an F rating) and the Florida Attorney General's office. RIMC faxed the BBB a notice saying they were processing my refund. That was two months ago, and when I call to ask about the refund they say, "That takes 30 days to process". When I explain how long it has been they say, "our accounting department is working on it".
I have noticed the company website never seems to update to reflect the new weeks we had them advertise. Resorts International Marketing is a scam. Please avoid them!
Coeur d Alene, Idaho