Complaint / review text:
I have purchased numerous books via Amazon for a great many years, but this is the first time I have encountered their customer service, or should I say lack of customer service!
I pre-bought a hardcover book and when it came out they sent a softcover. I called and was told a hardcover would be sent immediately, once again I received a softcover, again I called and was told that I needed to repackage the books and drive to UPS to have them sent back to Amazon... And oh, they would not order me the hardcover book that I had purchased!
I told them no, they could send UPS to pick up the books since they would not even order me the book I paid for. Three weeks go by and I need to take my time and find out what gives as UPS has never come by. I find out they were never requested to come by...
So I spend my time again on the phone and this time finally get an email saying UPS will come by... And get this! Amazon will be deducting the cost of returning the books they sent by mistake from my refund!
And they would not do anything to compensate me for the inconvenience! Not a discount on a future purchase and not even an apology for the screwup!
Last time I shop at Amazon... Do yourself a favor and avoid the aggravation take your business somewhere that it is actually appreciated!