Complaint / review text:
A salesperson called me from to sell Apple-Care for my son's recently purchased Apple Notebook and i-Pod. He went through the terms & price of both and for the i-Pod, he said, You know how all batteries slow down over time. Well, with this coverage, when your son's i-Pod begins to slow down anytime between now and 06/26/09, you just take it in to an Apple store & they'll see that a new battery is installed. This one-time-battery-replacement-in-the-first-two-years makes this deal worth it because Apple batteries are so expensive. Who would turn down a deal like that?
I agreed to purchase both offers (for the computer & i-Pod). Soon after, two invoices arrived. The computer coverage was for the amount told to me, but the i-Pod coverage was $59.00, not $39.00. I called Apple and was told that the salesperson had quoted me the price for a different type of i-Pod, and for the type my son owned, the price was $59. I told them that the salesperson didn't ask me what type my son owned.