Complaint / review / scam report
I have had comcast for about 3 months now and i would h...

Complaint / review text:
I have had comcast for about 3 months now and i would have to say they have the worst service i have ever seen i haved lived in az and tx had both cox cable and timewarner and they both out perform comcast by far and they have more area to provide for as well as tons more people. I had to wait 2 weeks for them to install my services (internet and cable) after they installed it all no more then a week later i had a issue with the modem as well as the cable box. Called comcast they said both modem and cable box were bad and would have to be replaced for my service to be working completely and properly.instead of waiting for them to replace my modem i bought my own and replaced it since it would of took 2 weeks to get it replaced as well as the cable box so i then decided to take it to them to replace it. Just yesterday my service completely stopped working around 4pm i called comcast and they told me they would need to send a service rep out and he would be out tomorrow.instead of a service rep calling me i get a call from comcast staying to me that they canceled my appointment for today and i would have to schudule a new one. I did for friday 0800-1100 as well as asked why it is they are unable to provide better customer service to their customers... All i got was im sorry like that was going to fix my service problem. I filed a complaint with thier service manager and he sent me a email saying that they will credit my account $7.33 for two days with out service being provided to my home. This truly shows how much they value their customers that they have or are thinking about going with them for service... If anyone thinks they want to dont go dish or direct tv for tv services and anyone else for internet service even if its dial up its way better then comcast garbage...

Contact information:
Author: Contact with Author

Offender: Comcast

Country: USA

Category: Miscellaneous


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