Complaint / review text:
Cathay Pacific was once a world-class airline but those days are so long gone.in flight service is fair at best; aircraft is in dire need of updating, and customer service (both on the ground and in-flight) is horrible. Their website is beyond inept. Is anyone at home???
Our company no longer uses Cathay and employees much rather make a connection through Tokyo on Delta than fly non-stop on Cathay.