Complaint / review text:
I have had 6 phones with sprint in the last 12 months of service and nothing but problems. I have contacted sprint many times about the problems of dropped calls, bad phones, locked screens, and low signal. I received another phone last week and it was sent out damaged so the sprint store in Plano, Texas had to request another phone for me. The phone arrived and we found this one had something spilled on the key pad and we all know what that means if something goes wrong with the phone latter on it will be my fault due to spillage on the keypad. I contacted sprint and request help with this matter but to nothing new was passed around until they let me speak to management. I was told I can reset your account and you can go get another phone but this is all I can do. I explained that I did not want to sign another 2 year contract with sprint due to the poor service I had received so far. Again I was told this is the best I can do I ask to speak to the next inline and was told this is the end of the line. This phone company sucks when it comes to customer service and they are unwilling to help the customer in any way other than to charge them more and more or lock them into more contracts. Do not get service through sprint they will not take care of your problems when you need them to.