Complaint / review text:
Wow, I am from Berkshire County Massachusetts and shop the Pittsfield, MA Petco and never have I experienced what you all are posting. My petco store employees are all helpful and never had a problem with any of of them. I have been shopping at my local Petco for many many years. I recently bought a baby guinea pig and she got sick. I forgot to call them and let them know that I was taking her to the vet. When I went to my Petco store the manager was very nice. I showed her my reciept for the vet bill and she gave me the full amount back with no trouble at all. I also shop Petco.com and never have had a problem with them either. Made a few returns with no problems. I love shopping at my local Petco and would highly recommend them to everyone.