Complaint / review text:
I went for a massage at Massage Envy as they had an introductory massage for $59. After my massage, the receptionist told me about the membership option they had. She explained that I would pay a monthly membership fee of $59 and this would entitle me to one massage per month, and I could upgrade to a facial for $10 more.
I have been getting charged not only the membership fee, but also for the massages. This means I am paying approximately $120 for a massage, more than the non-membership price. I called to ask why I had been charged twice and the only explanation was that I must have booked my massage around the same time as the membership fee. It was not explained to me nor can I find it in the contract, that I should pay both the membership fee and the fee for a massage.