Complaint / review text:
I bought an unlimited text, talk, and data family plan in June for $49.99 for each line (2 lines). I got a bill last month for $115, which I assumed was correct given taxes and insurance, which I bought on both phones.
Today, I got this month's bill and it's $156. I called customer service and they told me that I was paying $20 for each line for the unlimited data. It was never a part of the plan I say I bought, and what's more, supposedly that plan didn't exist until the end of July.
That's crap. I know that it was $49.99 per line for a family plan with unlimited text, talk, and data. I even double-checked 3 times with the guy in the store before I signed on the dotted line, and not T-Mobile is implying that I'm lying about buying that plan.
Has this happened to anyone else?