Complaint / review text:
Hsve a front loader washing machine under warranty needs repair. Thought the two week wait for parts was a long time, now they tell me at least an additional three weeks. Can't get an answer from anyone regarding the hold-up. They just transfer you around. It doesn't appear to be anyone's job there to assist customers. Asked to speak to someone in America, and the representative who was clearly not from America and had very little grasp of the language told me he was American. Have had too many issues with both the washer and dryer. Will never buy from Sears again. They have gone the route of many American companies and thrown customer service out the window for the sake of the bottom line.