Complaint / review text:
I echo each complaint. We have been with Powertel, VoiceStream, and now T-Mobile. I have spent 3 months speaking with Destiny, Steven, Felecia, Melanie, Zeporia and hung up on by supervisor Sufian and "retention specialist" Nick
They cannot do what they say - cancel a line and change a plan. I have spent 4 evenings on the phone with them with a simple request - change my service from 2 lines to 1... Because they are incompetent, I am liable for the 2 months where they didn't get my request into their system.
In the mind of T-Mobile - they are right and the customer is always wrong. I do not recommend T-MObile/ATT to anyone.