Complaint / review / scam report
Barnes and Noble
I ordered a Nook online for my daughter's birthday on a...

Complaint / review text:
I ordered a Nook online for my daughter's birthday on a Monday to ship 3 day select. Her Birthday was on Thursday, so that should work. I received an email on Monday saying that the order had shipped out. On Friday, I still had not received it (after her birthday), so I clicked on the tracking information. It said the label was printed and that was it, so I called ups and they stated they never received the package for shipping. This is bad enough, but what happened when I tried to call customer service was even worse. I waited on hold 10 minutes, a nice man came on and asked me all of my information and then told me that it shipped, i said it didn't, he transferred me to someone else. I told this man the whole story - which took 12 minutes and then he said he couldn't help me and had to transfer me, then I was disconnected. I then called back and waited on hold 10 minutes, was disconnected without ever talking to anyone. Called back AGAIN, on hold for 7 minutes and finally talked to a man who told me it shipped - i said "it didn't" please give me a refund.

As a consequence of this: My daughter did not receive her gift on her birthday, even though I ordered special shipping so that I would have it on time. I lost 1 hour of time from work. I became frustrated and upset. I now have to drive an hour away on a Friday evening before a holiday weekend and will have to deal with traffic (make that 2 hours away!) to purchase one today so that I can give my daughter her gift a day late. It looks to my daughter like I did not value her birthday enough to make sure I got her gift on time.

Contact information:
Author: Contact with Author

Offender: Barnes and Noble

Country: USA
Phone: 8008432665

Category: Miscellaneous

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