Complaint / review text:
Listen to this!!! We decide not to use Aetna this year because they are so bad. We sign the forms to tell Aetna we don't want their insurance for 2011. Aetna acknowledges to me and my company. We switch to my spouses insurance. Well Aetna never takes us off the books!!! SO my real insurance company starts rejecting my claims for surgery because I have primary insurance.in July we finally convince Aetna that they never took us off the books. Aetna decides to tell us to go ahead and submit claims to them for that period. However when my Dr's office quickly files the claims, Aetna says it is past their filing period and they reject the claims. My other insurance will do nothing because Aetna didn't pay their part. So I am stuck with $700 in bills.