Complaint / review text:
We bought a Simmons Beautyrest Exceptionale mattress for $1700.00 and was told that it was the best mattress in the store. We also purchased the stain guard and was told the mattress had a 10 year warranty.
After one year the mattress sagged in the middle 4 inches. They replaced it without problem.
The next mattress sagged in less than one year; but we waited before we reported it because of the hassle of being without a mattress. They sent someone out to measure it, agreed it had a 4 inch sag, but refused to replace it due to a stain on the mattress.