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Complaint / review / scam report
Value City Furniture
Value City Furniture did not honor mattess warranty

Complaint / review text:
We bought a Simmons Beautyrest Exceptionale mattress for $1700.00 and was told that it was the best mattress in the store. We also purchased the stain guard and was told the mattress had a 10 year warranty.

After one year the mattress sagged in the middle 4 inches. They replaced it without problem.

The next mattress sagged in less than one year; but we waited before we reported it because of the hassle of being without a mattress. They sent someone out to measure it, agreed it had a 4 inch sag, but refused to replace it due to a stain on the mattress.

Contact information:
Author: Contact with Author

Offender: Value City Furniture

   State: Kentucky   City: West Liberty
Address: 4300 E. 5th Ave.
Phone: 1888428881818006951788
Site: www.vcf.com

Category: Miscellaneous


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