Complaint / review text:
On 9-28-2011 I put in a claim #000496901B indicating there is a factory defect on the Simmons Beautyrest mattress. It is missing 2 circle stitches and not following the pattern, therefore, thread and holes are coming out from the weak spots.
Simmons refuses to acknowledge that it is a flaw. Sept. 30-11 they sent their Inspector and he took pictures of the mattress, boxspring and proper foundation supporting the bed. The mattress is immaculate and only used about 10 times for guests.
Simmons claims it is not a defect in the mattress. I have used their products for years and I am deeply disappointed with their Customer Service. Marion