Complaint / review text:
Bought a bedroom set for my 16 year old son. 3 weeks after it arrived he went to sit on the bed and the mattress fell through the frame to the floor.
The side rail of the frame cracked. He only weighs 145 pounds and didn't sit down with any force. I called Bob's and was told it would take over 2 weeks for them to send someone out to look at it. The night before they were to arrive they called (recording) and said the time would be from 4PM-6PM.
I called back right away to see if they could come earlier as I work from 5PM-11PM. They said no and now I have to wait another 2 weeks and they still won't guarantee a time that works for me. So I can have the same problem again in 2 weeks. Upon further examination all of the pieces in the bedroom set are so cheaply made.
I think they use cardboard and balsa wood. They set everything up the day it was delivered so I didn't need to move anything. Now that I had to I can't believe how light weight everything is. It's total.
Spend a few bucks more and buy better stuff because you are wasting your money on anything you buy from Bob's. It will not last and the customer service is terrible.