Complaint / review / scam report
Comcast has the absolute WORST costumer service. I had...

Complaint / review text:
Comcast has the absolute WORST costumer service. I had a comcast guy to come in to install cable; he came in, installed in, and all was fine. But that night, we couldn't get any channels, I called Comcast, and after some trouble shooting, they couldn't resolve the problem and scheduled for another guy to come in the next day. The guy came in and found out that the previous guy forgot to activate some thing on the box but once that was activated, it was fine. When I got my bill later that month, I got charged for service. I was on the phone with comcast for an hour trying to fight off the $50 they charged me for THEIR mistake, but eventually, after speaking with the manager, it was off my bill. It should not have been that complicated.

Then recently, I moved into a newly remodeled apartment complex where our unit did not have any cable wires. I called comcast explaining my situation, got a letter from my landlord approving comcast to do wiring, and made an appt. The Landlord wanted to be billed for the cost, but comcast would not allow that, so after agreeing to reimburse me for the cost, we got the guys to come in. They came in and said they could not do the job because the landlord was not there (even though we had a letter authorizing them to do it). Fine, a few days later, our landlord went there to meet with the comcast guys to do the installation. But they wouldn't do it because they didn't realize, they had to install something. So they left. Again, a few days later, we tried again, but they turned us down for the THIRD time because they said an electrician has to do the job. And since, then, nothing has been done, despite the constant calls.

Hate dealing with comcast. Probably shortened my life span by talking to them.

Contact information:
Author: Contact with Author

Offender: Comcast

Country: USA

Category: Miscellaneous


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