Complaint / review text:
When sending wire to your love ones (US and Canada), make sure this bank (JP Morgan Chase) IS NOT the intermediary bank. I wired $2,100 from Canada to my sister who is having cancer treatment in the US. After 5 days, it is still wasn't credited to her USAA Federal bank account. When I called my bank for a trace, we were told that JP Morgan Chase is doing a "OFAC invesgation." What a joke! Investigating a $2,100 wire??? I requested a wire recall and hoping that my money is not being sat onn (or worse, squandered) by an inept JP Morgan Chase employee.