Complaint / review text:
I can't stand this company. After a doctor's visit, I had a $124 bill sent to me by my treating doctor and since Oxford keeps changing their benefits every 6 months, I was not sure what my plan covered. Only a year after I paid the bill, I called Oxford about something else and they told me that it was their fault that the doctor billed me because OXFORD DID NOT PROCESS THE CLAIM CORRECTLY. I wrote them a letter explaining the situation and advised that I am aware of the fact that I only have 180 days to appeal and I ask that they waive that for me because I truly had no idea it was oxford's fault. They refused. I pay lots of money every month for my health insurance and they still make mistakes that I am paying for. Worst company ever.