Complaint / review text:
On October 26, I placed $25.00 on my Global Tel*Link account. My family member has tried to call me twice and was told that my phone does not accept collect calls. My phone provider, Verizon, assures me there is no block on their end. I tried to speak to a Global Tel*Link rep who was very rude and told me that there was no block on my phone, even though the inmate had to spend his own money from his account and pay for a calling card to be able to call me.
I think I will just send him money to purchase a calling card from now on, but then do the calling cards also come from Global Tel*Link? Why do they get to have a monopoly on inmate phone calls? It's $4.95 just to purchase $25.00 worth of calls, and the per minute fee is ridiculous I hear, but then I wouldn't know, because I can't seem to even get a collect call. Most family doesn't have this kind of money to spend just to be able to keep in touch with their loved ones! Someone really needs to do something.