Complaint / review text:
I have had an account with BN and a Nook for 3 years. I have purchased around 20 books on my Nook and countless others in store over the years. This morning when I tried to purchase a book through my Nook a message came up that said BN did not have my email address on file. I went online to BN's website and tried to log in to my account but it also said they did not have my email address in their records. I finally called Customer Service, I told them my name and email address and they could not find my account. The Customer Service rep told me that I must have the wrong email address and directed me to look on my Nook for the listed email address on the device. It was the same email address I had entered in a billion times and spelled out for him at least three times. He told me it must be wrong, said that BN does not delete accounts EVER, and hung up on me. The end. Now I have a useless Nook that I cannot buy any more books on, my wishlist, which was over 300 books long, is gone, and if I create a new account then all of the books I bought on the Nook will disappear. What a way to say Merry Christmas and a Happy New Year from BN!