Complaint / review text:
Ever since we have to use those little digital boxes our TV's have been constantly tiling. Sure some days it seems alright but others are not. Also we've had to return those boxes for replacement ones because they fail to work at times. Back to the tiling issue. We've had a tech come out and they tested the lines and found nothing wrong yet the tiling continued and we got no credit as Comcast stated would happen if a tech cannot solve the problem. That was a few months ago. We continued to deal with it because we cannot take the time off to keep meeting with techs. Well it was getting worse so we had a tech, Jerry, come out on Saturnday 01/07/2012. He stated that there was a poor signal and that they would call us on 01/10/2012 to tell us the time they would be there on 01/11/2012. Well no call on 01/10/2012. On 01/11 2012 we got a call/message after 7:00pm asking us to call them on 01/12/2012. At least we got a call but they failed to leave a name and number to call back. What is going on with this company anyway. We pay our outrageous invoice on time every time and we can't get anything done. I know Comcast doesn't care about this but my mother-in-law is legally blind and has to stay home but she can't really see the TV. So she tries to listen but with the constant tiling the sentences are broken up and she misses out on everything. Please call us again with a call back number if noone is there. Make sure the person you talk to, if any, is on the account also. And another thing, it would be nice if your tech would wear those shoe coverings they are suppose to wear when coming into our house. The email address is my works. Contact me there.