Complaint / review text:
I went to the show room in Short Pump over 4 weeks ago, left my name for a call back. That took two weeks.
Then I spent 2 hours with the sales person, entering all of the measurements and requirements into their software. He committed to provide a design/estimate in 4 business days. On the 7th business day, I called the store, only to be told that he had left the company. I had to schedule a 2nd appointment (for a week later).
I set expectations with the 2nd sales person that they needed to have at least 2 design options for the cabinets. I went to that appt, only to be told they couldn't find the original drawings, then they did find them, but no one had worked on them.
So nothing had been done in 2 weeks. Worst customer experience I have had in a while.