Complaint / review text:
We bought a Simmons Beautyrest mattress from the Value city store at North lake in Chicago. The mattress started to sag within 1 year but we waited for a while before we reported it because of the hassle because it gets sinking more and more. So, we reported the issue and they sent someone out to measure it and agreed that it has 1.5 inch sagging on several areas. But they refused to replace it due to some tiny stains on the mattress.
This is total a scam to claim 10 years warranty on the mattress when they sell it to customers and then refuse to honor it with excuses!
BTW, We had purchased 3 mattress from value city and other stuff as well. If they trick customers in this way, I won't recommend anyone include myself to go there anymore. We hope that value city can recognize customer's frustration and take care of their costomers seriously!