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Complaint / review / scam report
Value City Furniture
Valuecity has bad mattress and wont honor warranty

Complaint / review text:
We bought a Simmons Beautyrest mattress from the Value city store at North lake in Chicago. The mattress started to sag within 1 year but we waited for a while before we reported it because of the hassle because it gets sinking more and more. So, we reported the issue and they sent someone out to measure it and agreed that it has 1.5 inch sagging on several areas. But they refused to replace it due to some tiny stains on the mattress.

This is total a scam to claim 10 years warranty on the mattress when they sell it to customers and then refuse to honor it with excuses!

BTW, We had purchased 3 mattress from value city and other stuff as well. If they trick customers in this way, I won't recommend anyone include myself to go there anymore. We hope that value city can recognize customer's frustration and take care of their costomers seriously!

Contact information:
Author: Contact with Author

Offender: Value City Furniture

   State: Illinois   City: Elmhurst
Address: 4300 E. 5th Ave.
Phone: 1888428881818006951788
Site: www.vcf.com

Category: Miscellaneous

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