Complaint / review text:
Global Tel*Link phone advanced pay automated system declined my debit card and they deducted the transaction without a bank hold. My complaint is that after speaking with two customer service reps and being told their system was down and I would get a release of my funds after 24 hours, that happened on 2-22-2012 and today is 2-26-2012. Their system is updating ironically after I complained that there isn't any. Records of me having any Global Tel*Link service in the past six months and my number isn't in their system, which is a lie because my fiance have called through Global Tel*Link since last year. I have read other reviews of same incidents but luckily I have phone records and bank statements. Customer rep was unprofessional and had me on hold and came back to phone smacking like she was eating chips. She was so rude and had an attitude. They take money off. He tries to get through but call isn't accepted surprisingly but the $2.75 back on phone. But I can't put $25 back on my card.