Complaint / review text:
The customer service reps are very nice but they are just following the company guidelines. Do NOT buy a Panasonic microwave (mine with inverter technology). It lasted 14 months. I know there is a year warranty but the truth is... 14 months and it's useless!!?? If the part is replacable Panasonic pays for that. I pay a minimum $75 labor. If it's not repairable, I'm out $35 just to get it looked at. I would at least expect 3 or 4 years. My first ever microwave lasted 9 years with constant use. We also just purchased 3 Panasonic tv's which I pray don't break down. Every situation is different but if I were the company I would replace the microwave free of charge just because we invested several thousand dollars into tv's. However the bought the extended warranties on them because of the large investment. Panasonic, you have just lost a good customer over a $155 microwave. And I REPEAT, this microwave should have lasted a lot longer than 14 months!!