Complaint / review / scam report
I ordered tv cable service and internet modem transfer...

Complaint / review text:
I ordered tv cable service and internet modem transfer to my bedroom. Technician came and left in March 6 without install tv cable service... Here's the story tech. Came in the morning and my mom put him on the phone to talk with me b/c I was at work. Technician said, " transfer modem in my bedroom the signal may be weak" I replied, if it's too complicate then u don't have too... Just install the tv cable"

I hung up the phone b/c I thought professional comcast technician will know what to do... And guess what? Half hour later my mom called me and said, " comcast tech. Just left and tv no work. He have not touch the tv or install yet"

I called comcast company and said, " I wonder the technician forget to install tv cable or customer service forget to tell him that I ordered tv service. And, customer service said, "okay, let me tell the tech. Come back to your house for tv service today" and tech. Never come back that day.

Next day I called and another customer service pick up the phone raised her voice and said, " I dont see u order tv cable service in here. Let me transfer you to saleperson...

Contact information:
Author: Contact with Author

Offender: Comcast

Country: USA

Category: Miscellaneous


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