Complaint / review text:
Hi, My name is Neil Duque and i have been a costumer or tmobile for over4 years. I heave 3 phone and 2 hot spot in my account and so far things has been going fine, around January, i had an issue with the billing and i went to ine of the store here in salinas ca. The rep suggested that i change the text messaging contract and did not explain that i i do that that means im renewing the whole contract which is dumb anyways because its just the text messaging. He had told me thatmy other line is due for an upgrade. I ignore it because i did not want to spend more money. Now that we are having financial problem, i decided to cancel the one that is due for an upgrade, and the rep was trying so hard for me not to cancel it. I have theright to cancel it and now he was tellingmethat i just renewed it. I know u guys anr getting paid through usbut i rather cancel my account if you guys are just gonna screw us like this. I just want one cancel ed so i can afford this without any problem but you guys are gonna lie or say that if i cahnge even just the text messaging will renew everything. If you guys cannot do anything about this just cancel the whole thing. I stick to you guys even though u guys had a bad reputation already. And i hope you guysare not proving them that they are right.